I haven’t had any experience working in a professional office environment yet.
I am professional and I make a good impression on people.
For example, Sequence, a supervisor of mine said, “Keanu is so friendly, and warm! His personality is infectious and he makes every guest feel appreciated & welcomed with a smile. What makes Keanu stand out is that he treats both co-workers and guests as though they are family.”
In addition to that, I go above and beyond with my service, according to Allison Shapiro, a GSW event coordinator said, “He went the extra mile during t-shirt box clean up, circling the concourse to help ensure our custodial staff could recycle boxes accordingly. He also stayed 2+ hours past his scheduled shift to help set wristbands in the arena bowl. He is a constant positive presence, and he always brightens my day when I get the chance to work with him.”
I can work independently and accept directions on assigned tasks in a fast pace environment because sometimes I would be the only GER at my spot, and I was able to greet fans, check tickets, answer questions, and direct fans to their seats as efficiently as possible.
I demonstrated confidence every time a fan pass me, greeting them, asking if they need help, and answering their questions. I provided exceptional customer service when I stayed 2+ hours after my shift to set up wristbands in the arena bowl, to make sure fans coming to the next game, would get wristbands.
I am able to communicate well with part-time team members and full-time team members. For example, when I first communicated with SVP of People and Culture, Erin Dangerfield, she said, “It was great to run into you yesterday, and meet you in person. The positive energy you displayed at the game is infectious.” I usually greet security, vendors, and janitorial staff too when they pass me.
I listen to my supervisors and do my best.
A time I had to adapt. While I was already checking tickets to go up to suites, boxes, and Pepsi Club. My supervisor also asked me to check for tickets entering Bud Club. So instead of staying at the bottom of the escalator, I adapted, and stood in between Bud Club Doors and the escalator, checking for both. :)
I am familiar with Word and Powerpoint, as I have experience using them as a college student, writing essays, and doing presentations.
I look forward to growing my skills in Outlook and Excel.
I know they are tools to organize emails/calendars, schedule meetings, share files and spreadsheets, etc.
I know I’ll work with parking, and do general housekeeping, mail, and event setups. +Provide administrative support and conduct daily walk-throughs of the office. I believe I am capable of being a successful receptionist for the Warriors.
+ order supplies, and track inventory for departments.
+ be intermediate between staff and client in regards to mail.
-always show up early, clock in and clock out on time. I submit my availability on time-
-I’m always respectful, kind, and desire to help people.-
For example, a fan was mad when I didn’t let her up the escalator and I told her to go to Portal 23, then use the staircase per orders of my supervisor. She was very distraught and asked to speak to my supervisor. She eventually talked to my supervisor and also Tori, citing signage that should permit her to go up. She was right. I apologized to her. She and other fans with the appropriate ticket were now able to use that escalator to go up to the Pepsi Club for the rest of the season. This lesson taught me it is always professional to follow the instructions of your supervisor, but that doesn’t mean their directions are always right, and in the end, you want fans to have a good experience at Chase Center.
By the Finals, the fan who once said I ruined her night, was giving me high fives, as she went up the escalator. Haha :) Believe it or not, this created an efficiency because instead of walking to Portal 23 and climbing up staircases, fans could just use the VIP escalator, and be at Pepsi Club.
One of my lowest moments at Chase Center was when I was at the VIP check-in for vaccine cards at Mercedes Benz Garage, two guests of a player, showed me their vax cards, and I didn’t ask for ID. I remember a full-time worker coming down and saying, you didn’t ask for their ID?! Looked dumbfounded at me and stressed. I made a big mistake, and never worked in that spot again. Blessing. I learned that identification matters. But most of all, I learned I need to show a high degree of integrity in handling confidential and sensitive issues.
I didn’t enjoy being at Chase Club or JP Morgan and dealing with some fans who feel entitled because they got a floor ticket. They’ll scoff at U if you’re going too slow putting on a wristband or are having trouble scanning a ticket. From this, I learned that some people are not very considerate of workers with disabilities, but I kept going, worked through it, and kept a courteous and professional manner. :)